metrikslot Privacy Policy
This page describes what we collect when you use metrikslot and how we keep that data protected. We collect personal information only to verify your identity, process your payments, and settle your account activity. We do not sell your data to third parties, and we encrypt all sensitive information stored on our servers.
Our metrikslot platform operates across multiple jurisdictions, which means your data may be processed outside your home country. We comply with applicable data-protection laws and maintain strict access controls so that only our compliance and support teams can view your account details. This policy explains our data practices in plain language—what we collect, how we use it, who can access it, and what rights you have.
If you have questions about your data or wish to exercise your privacy rights, contact our support team in English during business hours. We respond to all data-access requests within ten business days.
What data we collect on metrikslot
We collect different types of information depending on how you use metrikslot. Here is what we gather:
- Account registration: Email address, password (hashed, never stored in plain text), phone number, and username.
- Know-Your-Customer (KYC) verification: Full name, date of birth, government ID number, ID image, proof-of-residence document image, and residential address.
- Payment information: Payment method (e-wallet or bank account), transaction history, deposit and withdrawal amounts, and timestamps. We do not store full credit-card numbers or e-wallet credentials—payment processors handle those securely.
- Gaming activity: Slot tournament participation, live-dealer table sessions, sportsbook bets, game results, and account balance history.
- Device and access data: IP address, browser type, device type, and login timestamps. We use this to detect fraud and unauthorized access attempts.
- Support communications: Chat transcripts, emails, and support tickets if you contact our team.
We collect this data to operate metrikslot securely and compliantly. We do not collect data beyond what is necessary for account verification, payment processing, and fraud prevention.
How we use your data on metrikslot
We use your metrikslot data for specific, legitimate purposes:
- Account verification: We verify your identity using your KYC documents to prevent underage access, money-laundering, and fraud.
- Payment processing: We use your payment details to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
- Account security: We monitor your account for unusual activity, unauthorized logins, and suspicious betting patterns. If we detect fraud, we freeze your account and investigate.
- Game settlement: We record your bets and game results to settle tournaments, live-dealer sessions, and sportsbook markets accurately.
- Customer support: We use your account information to assist with password resets, withdrawal disputes, technical issues, and other support requests.
- Legal compliance: We retain records to comply with applicable laws and respond to regulatory inquiries.
We do not use your data for marketing, profiling, or selling to third parties. We do not share your gaming activity with external betting syndicates or data brokers.
Third-party processors and data sharing
We work with trusted third parties to operate metrikslot. These processors handle specific functions but do not own or control your data:
- Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners (online payment, e-wallet, mobile banking, local payment) process your deposits and withdrawals. They receive only the information necessary to complete transactions.
- Game providers: Slot game studios (Pragmatic Play, PG Soft, Habanero, etc.) and live-dealer studios operate the games on our platform. They receive your session data but not your personal identity information.
- Cloud hosting: Our servers may be hosted by third-party cloud providers. These providers have strict data-protection agreements with us and cannot access your data without authorization.
- Support tools: We use third-party chat and ticketing systems to manage customer support. Support staff access your account information only to assist you.
We do not sell your data to advertisers, data brokers, or marketing firms. We do not share your gaming activity with external betting syndicates. All third-party processors sign data-protection agreements that restrict how they use your information.
Your data on metrikslot is encrypted, access-controlled, and used only for the specific purposes you authorize when you create your account.
Your rights and data access on metrikslot
You have the right to access, correct, and delete your data on metrikslot. Here is how to exercise these rights:
- Access your data: Contact our support team and request a copy of all data we hold about you. We will provide it within ten business days.
- Correct inaccuracies: If your KYC information or account details are incorrect, log in and update them, or contact support for assistance.
- Delete your account: You can request account deletion at any time. We will close your account and securely delete your personal data, except where legal obligations require retention (e.g., anti-money-laundering records).
- Withdraw consent: If you no longer consent to data processing, contact us and we will discuss your options. Note that some data processing is necessary to operate your account.
We do not charge fees for data-access requests. If your request is complex or requires extensive manual work, we may ask for reasonable clarification.
Cookies and tracking on metrikslot
We use cookies to keep you logged in, remember your preferences, and detect fraud. Cookies are small text files stored on your device. Here is what we use them for:
- Session cookies: These keep you logged in while you use metrikslot. They expire when you close your browser.
- Security cookies: We use these to detect unauthorized access attempts and protect against account takeover.
- Preference cookies: These remember your language, timezone, and display settings.
We do not use third-party tracking cookies for advertising or analytics. You can disable cookies in your browser settings, but this may affect your ability to use metrikslot.
Data security and encryption on metrikslot
We protect your data using industry-standard encryption and access controls. All communication between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed using a secure algorithm—we never store it in plain text. Your KYC documents and payment information are encrypted at rest in our databases.
Only our compliance and support teams can access your personal data. We use role-based access controls so that staff members see only the information they need to do their jobs. We audit all data access and investigate any unauthorized attempts.
If we discover a data breach, we will notify affected members within 72 hours and explain what information was compromised and what steps we are taking to secure it.
International data transfers and jurisdiction
Our metrikslot servers may be located outside your home country. This means your data may be transferred to and processed in jurisdictions with different data-protection laws. By using metrikslot, you consent to this international transfer. We maintain the same level of data protection regardless of where your data is stored.
If you are a member in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed in multiple countries. We ensure that all processors comply with applicable data-protection standards.
Contact us about your privacy on metrikslot
If you have questions about this privacy policy, wish to access your data, or want to report a data-protection concern, contact our support team in English during business hours. We respond to all privacy inquiries within ten business days.
We take your privacy seriously and are committed to protecting your data on metrikslot. This policy may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform.